Owners of Pontiac vehicles don’t need to worry. Pontiac still has over 1 million vehicles on the road with warranties and General Motors is bound by federal law to provide replacement parts for at least 10 years or the useful life of a vehicle. Not only will GM continue to provide outstanding service but will help the Pontiac owners transition into one of the four strong GM brands – Chevrolet, Buick, GMC and Cadillac.
GM’s goal is to focus on its customers and help Pontiac owners switch to a GM brand rather than going elsewhere. The plan for retaining these customers is by giving Pontiac owners information on nearby GM Dealers, enabling all GM dealers to provide parts for Pontiacs, encouraging owners to use OnStar to locate GM dealers and making special tools available to non-Pontiac dealers.
Sadly when GM decided to phase out Oldsmobile in 2004, the owners chose other non-GM brands. General Motors spokesman John McDonald quoted for Automotive News stating that, “We have to do a better job of focusing on what the customers’ needs are and how we can respond better than we have in the past”
With this new method, service is the most effective way to reach the Pontiac owners and will allow GM to retain their customers better after Pontiac has phased out. Chances will be that Pontiac customers will be able to get service at the stores where they bought their vehicles and GM plans to communicate better and more often than it did with Oldsmobile owners. Spokesman McDonald stated “We will reach out and tell them that we’d love to keep their business, and here’s where a dealer is and who is close by.”
If you are a Pontiac owner, you can count on Todd Wenzel Buick GMC and Todd Wenzel Chevrolet to provide you with the right parts and best service for your vehicle. Come and visit either of our two locations.
Our Grand Rapids Store- Our Hudsonville Store-
Todd Wenzel Buick GMC Todd Wenzel Chevrolet
2727 28th Street 3156 Highland Dr.
Kentwood, MI 49512 Hudsonville, MI 49426
Phone- (616)-949-7700 Phone- (616)-669-6683
